I can not hear anything through RMCS. |
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In case of RMCS, the sound is not available as a default.
We have a plan to get RMCS with sound in next version. |
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I need user manual. |
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You can get the manual on our web site(Support > Download > Manual). |
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What is the difference between KVR-1000Plus and KVR-1000 |
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The main different is RMCS (Video Streaming through Ethernet including Control) between two models. KVR1000Plus has that function, but KVR1000S neither.
By ethernet connection, you can enjoy live streaming in the receiver in the web and operate the receiver at home while you are in your office. The concept is like DVR for security. |
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I forgot my password for entering menu. |
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you have to press Red-Green-Yellow-Blue on popup of mainmenu.
Please refer to below for easy way.
1. Press menu button to display mainmenu.
2. Move the focus on system setting.
3. Press ok button
4. Password Popup will be displayed.
5. Press Red-Green-Yellow-Blue button.
6. And then your password is cleared to ‘°0000‘±
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Is it possible to download files from the HDD in KTF-570H into a PC. |
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The KTF-570H model does NOT be compliant with an usual file system of PC. (FAT-32 or NTFS )
A new model(KTSC-550H2R) with two Tuner can work with PC with USB (2.0) interface and has a compatibility with PC due to same file system (FAT32). |
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Where can I get necessary softwares? |
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You can get the s/w on our web site. (www.kaonmedia.net)
Please click "Support" menu, then you can find it.
Please compare with H/W Version/Model name you have. |
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I can not upgrade my firmware. |
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If you download firmware in our web site but it does not upgrade the firmware, you need not upgrade your Set-Top-Box, because it is the latest version. |
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How can I manage the software of my Set-Top-Box? |
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You can download the channel editor utility in our website(http://www.kaonmedia.net/eng/customer/download.php?gubun=ut) |
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I want to play the multimedia recorded in PVR in my PC. |
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The data communication is available through USB connection between HDD in the receiver and PC. After recording MPEG channels, the stream is stored in *.TRP format in HDD and Dolby Digital Audio is also recordable without glitch.
You can play it by using Moonlight-Elecard MPEG Player of Moonlight Cordless (www.moonlight.co.il) |
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I want to burn the multimedia recorded in PVR into DVD. |
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You can edit and record it by using DVR-Studio Pro of Haenlein-Software (www.haenlein-software.com) |
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Time-shift does not work |
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- Check if the setting of Time-shift in PVR menu is ON.
- While some channel is recorded, only the channel you are watching works for Time-shift function.
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The channel would not change, while recording. |
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While you are recodring a channel of a tuner, you cannot change into another transponder/mux channel of the same tuner. |
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What does the model No. of KVR Series mean? |
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- KVR-1000 (Satellite), KVR-1000T(Terrestrial), KVR-1000C(Cable)
- PLUS : including RMCS(Remote Monitoring and Control System) function (ex. KVR-1000PLUS)
- R : Recordable (Analogue PVR or DVR function included : ex. KSC-N550H2R)
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Can two scrambled channels be decoded simultaneously? |
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- Twin Tuner PVR provides function of PIP (Picture in Picture) that enables to display two simultaneous screens.
- In current version, if main and PIP channels are all scrambled, only main screen can be descrambled.
- Our 2nd generation PVR will be added with this function.
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How to report bug of STB? |
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- Write down system information(MODEL, Infor, S/W, H/W, Loader) of STB
- Write down the problem in detail
- How to guide?
- If the problem is occurred in particular broadcasting, please write down service information(satellite, frequency, channel title).
> Mail to INQUIRY
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JPG Image Viewer (PVR Model) |
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- Supported image (Max picture size: 2048*1536, Max file size: 2 MB) |
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Satellite Positioner Antenna support (PVR Model) |
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- Twin PVR supports DiSEqC1.2, Motorised DiSEqC and USALS. However, it does not support actuator positioner. |
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USB Interface (PVR Model) |
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- USB 2.0/1.1 is supported. When connected to PC, there is no need for separate USB Driver Software since they are recognized as an external HDD.
- OS
Microsoft Windows ME/2000/XP/2003
Linux Kernel Version 2.4.XX or above
Mac OS 9.1 or above. |
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KVR-1000 Series Ethernet Port |
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- KVR-1000PLUS Ethernet is only for the use of RMCS, and network for FTP or web browser cannot be used
- RMCS can be monitored and controlled in Microsoft Internet Explorer only. |
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Preset Recording (PVR Model) |
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Maximum 8 channels are recordable, and among them, maximum 6 channels are overlapped recordable. |
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List of HDD supported (PVR Model) |
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- HDD jumper should be set up for MASTER
- HDD capacities are 40/80/120/160/200/250/300GB
- Tested HDDs are as follows:
[Western Digital]
WD800LB 80G
WD800BB 80G
WD800JB 80G
WD1200BB 120G
WD1600BB 160G
WD1600JB 160G
[Seagate]
ST340810ACE 40G
ST380020ACE 80G
ST380011A 80G
ST3120022A 120G
ST3160021A 160G
[Maxtor]
34098H4 40G
6Y080L0 80G
6Y120P0 120G
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Where can I fix my problem? |
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In case of software :
Please contact our distributor and they will advise you how to deal with your problem.
Otherwise please download a software in our webpage as per your system information.
In case of hardware :
We are operating our own After Sales Service Center in Rotterdam. Please send your box with detailed description about a problem you have.
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We would like to know prices of your products. |
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If you leave your contact information such as Tel. Fax, or E-mail through INQUIRY, our distributor or sales department will contact you. |
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Where can I buy your products? |
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Thank you for your interest in our proudcts and concern.
Our distributor will contact you directly how to buy our products, otherwise our sales department will contact you later.
Please let us have your contact information : Tel, Fax, and Email etc. through INQUIRY |
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What is CAS ? |
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CAS : Conditional Access System
All pay-media operators require a means for ensuring that payment is received in return for the program content they provide. The technical system that achieves this objective is called a Conditional Access System(CAS). |
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